Apple Store + all the services and support that are missing from your box

Apple Stores, big box stores and many Authorized Apple Resellers or Mac Hardware Repair Providers focus on fixing in or out of warranty hardware and providing Apple sales or Apple Support of new hardware or accessories and we do that too, which is great!

An Apple Store Genius Bar can recommend, but does not provide the following services like we do such as OS Training or expanded Technical Support. But as an Apple consultant, we offer all the boutique services including the Apple Purchase Assistance really needed to provide a Complete Solution.

The following services are where we offer you a distinct advantage to work with us as your Mac store.

Accounts Registration

Accounts Registration

Our Apple computer technicians take the security of your personal information very seriously. Getting your Mac setup to access your accounts properly starts with knowing your Apple ID and other user names and passwords. We’ll spend some time with you getting all of your accounts documented and verified. All your data is confidential and we work hard to keep it that way! As your Apple Consultant we can help you with all of the models of Mac: Mac mini, iMac, MacBook Air, MacBook Pro and Mac Pro.

Password Management

Password Management

If you have a hard time remembering your passwords and managing a pluthera of them, we offer a strong, Internet compliant, yet easy-to-remember password management system. This will help you keep track of all your passwords and not lose access to your accounts and data. It’s a fresh start and will help protect against identity theft. If your Apple ID is locked or disabled, we can help you with account recovery to unlock it and get it working again. If you don’t have two-factor authentication turned on we can help you enable that.

macOS Backup

macOS Backup

We can help you back up your entire hard drive prior to service to make sure your data is safe.

If your drive is not working properly, we have data recovery services for you as well from the best certified data recovery experts in the industry.

We can also help you establish an off-site backup in case your house burns down or theft of your in-house data.

Backing up your Mac is different than Syncing it. Backups are linear meaning they have history. Syncing is instant so if you delete data one device it will sync with the cloud and back to your other devices. We can also provide remote technical support if you have COVID concerns.

macOS Setup

macOS Setup

Whether you are running macOS High Sierra, Mojave, Catalina or Windows 8 or 10 on a new or older computer, we can get it running much better because we’ll erase and install a clean version of the OS and configure all of your accounts manually. We’ll do all of the updates, go through and change your preferences and install requested and recommended third party apps.

If your computer is infected with Malware (Mac or PC) or even a Windows Virus we won’t be bringing any of that over because we start from scratch. We’ll get your computer to a point where all you have to do is “ding” (turn it on) and everything is ready to perform.

Integration vs. Migration

Integration vs. Migration

There is a distinct difference between data “Integration” and “Migration”.

After backing up, we erase your hard drive and do a clean installation of the latest macOS (or Windows) and then get it all set up with all your freshly added Internet accounts, new updated app installations etc. we’ll then go to your backup and “Integrate” all of the good data only: Documents, Pictures, Movies, Music, and some of the Downloads, but not any duplicates or installer files. This approach makes your computer run better than new!

Versus when you restore or migrate your data from your backup, it gets all the good and the bad from your old computer which defeats the purpose of getting a new computer or a fresh start on your current computer. However if your current computer was running really good and you want all the exact settings restored, migration is a fast option.

Erasing your old Mac

Erasing your old Mac

When upgrading to new hardware, after we backup the data from your old hardware, the old device has a liability to it because of your data that still resides on it. You don’t want your data just hanging out in recycle-land. So we’ll will make sure to erase your data and properly recycle it for you.

If your old Mac has value, we’ll give you trade-in credit towards the purchase of your new hardware.

If you are having hardware malfunctions, check out our Hardware Repair page for all Apple Repair services.

iOS & iPadOS 16

Let’s get you updated, setup and syncing properly with all your devices.

ios ipados
iCloud Backup

iCloud Backup

We can help you backup to your computer or to iCloud. It’s very important to make sure you are backed up before updating to the newest iOS software.

There is a difference between “syncing” and “backing up” your data and it’s important to understand the difference. We can help you back up your iPhone or iPad so that it occurs wirelessly and automatically. Don’t put yourself in a position to lose data.

We’ll make sure you have enough space at iCloud to do a complete backup. Many times customers don’t have enough space and then don’t backup.

iOS Setup

iOS/iPadOS Setup

We’ll go through your iPhone or iPad top to bottom and make it’s setup properly. We’ll install the latest iOS or iPadOS that your device can run and make sure it’s syncing with iCloud, Google, Dropbox or other cloud servers so your data is accessible from any of your devices. We’ll setup Apple Pay which is a much more secure way to transact rather than handing someone your credit card. We’ll make sure you have a good passcode and Face ID is setup. We’ll make sure Siri is active and working with your voice.

Is your iPhone or iPad device activation locked or disabled? Using your Apple ID, we can help restore and update your device and get you back up and running fast.

Erasing your old device

Erasing your old device

When upgrading to new hardware, after we backup the data from your old phone, the old device has a liability to it because of your data that still resides on it. You don’t want your data just hanging out in recycle-land. So we’ll will make sure to erase your data and properly recycle it for you. If your old device has value, we’ll give you trade-in credit towards the purchase of your new hardware.

If you have an iPhone 6, iPhone 6s or iPhone 7, these phones are falling off the technology curve and value curve. We can help you erase and recycle them.

apple tv 4k apple tv 4k

We’ll get your Apple TV setup, synced and logged in to your apps so that you can get exactly what you want when you want it.

Apple TV Home Screen Apple TV Colored Glow Apple TV & Remote
tvOS Setup

tvOS Setup

When purchasing a new Apple TV, there are some things that need to be done to get it working correctly. We’ll go through and get your Apple TV all setup properly making all recommended Settings changes. We’ll get all your accounts added, including your Apple ID, TV Provider, YouTube, Netflix and more. We’ll add recommended apps and update the tvOS to the most current version. Once setup properly and connected to your other Apple devices, it will serve at your Home Hub, you’ll then be amazed at what it can do on demand to control your Smart Home.

Smart home basics

HomePod Setup

If you don’t have a Home Theater 5.1 or 7.2 surround sound speaker system connected to your TV Display, then setting up one or multiple HomePods will act as a sound bar but better. HomePods are smart speakers with Siri at your beck and call. We can help setup a stereo pair for a fully immersive audio exprience. HomePods can also act as a home hub, which allows it to control many of your smart home devices, video cams, blinds, home thermometer, in and outdoor lights and more.

watchOS 9 Setup

watchOS 9 Setup

Getting a new Apple Watch is exciting and informative at a glance. However if it’s not set up right you can’t take advantage of it’s magical capabilities. So, we’ll help you get your Apple Watch set up & synced correctly so that you can really utilize the many functions and features of the watchOS.

Wireless Router Setup

Wireless Router Setup

Getting your Wi-Fi 6 compatible router setup properly can increase performance and security to all who connect to it. We name your router properly, update the firmware, set up a 2.4 and 5GHz private and guest secure networks. We’ll make sure your Wi-Fi router(s) are placed in your home or office for optimal coverage. We can often evaluate if your Internet Service Provider is giving you optimal service for the best price.

Wireless Printer Setup

Wireless Printer Setup

Let’s get your printer/scanner/fax set up on your network so that you can access it from any of your devices. We’ll make sure your devices have the right driver to access printer/scanner/fax. If you have a new printer, we’ll get your inks installed, test print quality, do a test scan and show you how to use it. Most of the new multifunction printers out there support AirPrint so that you can print from your iPad or iPhone.