As one of our Service Writers you will interact with our customers, checking in their equipment from behind the SmartBar as well as on-site, providing sales and service information, technical support and training in one-to-one and group environments. You’ll be able to effectively communicate the different required services needed the best set them up to experience technology bliss. Our desired candidate will have a in-depth knowledge and passion for Apple products, services and protocols as well as a very good understanding of networking, Android and Windows OS. They will have good communications skills, empathy and will ask about our customer about their current technology and how we can empower them to make magic, all the while creating a relationship with that customer because you care.
This Service Writer will provide assistance for a variety of questions at our store located in the Rogue Valley Mall - Medford, Oregon or at the customer’s location which will require your reliable transportation, drivers license and personal auto insurance. The ideal candidate will posses a warm friendly personality, with a courteous and respectful demeanor. You will deliver positive experiences for customers as they need assistance. You will protect and build upon our 5-star level of customer service with your attractive personality, good communication, technical and sales knowledge. You'll use an iPad or Mac to create custom solution proposals using our FileMaker Pro app. You may work behind the SmartBar one day and another day you will be at our training tables or on-site at a customer location. This a part time flexible 16-32 hours a week position (to accommodate a college class schedule) and starting pay of $15 hr. ~ $25 hr. depending on experience.
Please submit a brief cover letter along with your resume (in a Pages, Word or PDF format) to firstname.lastname@example.org . Describe in your cover letter your personality, ethics and passion for Apple products and why you think you are our best candidate for hire. Please include your best headshot and three character references. You will be given careful consideration. If you are selected for an interview we will contact you. If it is determined that your skill set does not match the requirements for this position, we will notify you that the skill set did not meet the requirements.