Apple Store+ all the services and support that are missing from your box

Apple Stores, big box stores like Best Buy and many Authorized Apple Resellers or Mac Hardware Repair Providers focus on fixing in or out of warranty hardware and providing Apple sales or Apple Support of new hardware or accessories and we do that too, which is great! An Apple Store Genius Bar can recommend, but does not provide the services like we do such as OS Training or expanded Technical Support. But as an Apple consultant, we offer all the boutique services including the Apple Purchase Assistance really needed to provide a Complete Solution.

The following services are where we offer you a distinct advantage to work with us as your Mac store.

Accounts Registration

Our Apple computer technicians take the security of your personal information very seriously. Getting your Mac setup to access your accounts properly starts with knowing your Apple ID and other user names and passwords. We’ll spend some time with you getting all of your accounts documented and verified. All your data is confidential and we work hard to keep it that way! As your Apple Consultant we can help you with all of the models of Mac: Mac mini, iMac, MacBook Air, MacBook Pro and Mac Pro.

Password Management

If you have a hard time remembering your passwords and managing a pluthera of them, we offer a strong, Internet compliant, yet easy-to-remember password management system. This will help you keep track of all your passwords and not lose access to your accounts and data. It’s a fresh start and will help protect against identity theft. If your Apple ID is locked or disabled, we can help you with password recovery to unlock it and get it working again. If you don’t have two-factor authentication turned on we can help you enable that.

macOS Backup

We can help you back up your entire hard drive prior to service to make sure your data is safe.

If your drive is not working properly, we have data recovery services for you as well from the best certified data recovery experts in the industry.

We can also help you establish an off-site backup in case your house burns down or theft of your in-house data.

Backing up your Mac is different than Syncing it. Backups are linear meaning they have history. Syncing is instant so if you delete data one device it will sync with the cloud and back to your other devices. We can also provide remote technical support if you have COVID concerns.

macOS Setup

Whether you are running macOS High Sierra, Mojave, Catalina or Windows 8 or 10 on a new or older computer, we can get it running much better because we’ll erase and install a clean version of the OS and configure all of your accounts manually. We’ll do all of the updates, go through and change your preferences and install requested and recommended third party apps.

If your computer is infected with Malware (Mac or PC) or even a Windows Virus we won’t be bringing any of that over because we start from scratch. We’ll get your computer to a point where all you have to do is “ding” (turn it on) and everything is ready to perform.

Migration vs. Integration

There is a distinct difference between data “Migration” and “Integration”.

After backing up, when you restore or migrate your data from your backup, it gets all the good and the bad from your old computer which defeats the purpose of getting a new computer or a fresh start on your current computer. However if your current computer was running really good and you want all the exact settings restored, migration is a fast option.

After doing a clean installation of the macOS (or Windows) and getting it all setup with all your freshly added Internet accounts, apps etc. we’ll then go to your backup and “Integrate” all of the good data only: Documents, Pictures, Movies, Music, and some of the Downloads, but not any duplicates or installer files.

This approach makes your computer run better than new!

Erasing your old Mac

When upgrading to new hardware, after we backup the data from your old hardware, the old device has a liability to it because of your data that still resides on it. You don’t want your data just hanging out in recycle-land. So we’ll will make sure to erase your data and properly recycle it for you.

If your old Mac has value, we’ll give you trade-in credit towards the purchase of your new hardware.

If you are having hardware malfunctions, check out our Hardware Repair page for all Apple Repair services.

iOS & iPadOS 14

Let’s get you updated, setup and syncing properly with all your devices.

iCloud Backup

We can help you backup through iTunes (or in the Finder) on your computer or to iCloud. It’s also important to backup before updating to the newest iOS software.

There is a difference between “syncing” and “backing up” your data and it’s important to understand the difference. We can help you back up your iPhone, iPad or iPod Touch so that it occurs wirelessly and automatically. Don’t put yourself in a position to lose data.

If you have an iPhone 8, iPhone X, iPhone Xs, iPhone 11 all of these phones can be backed up and setup properly.

iOS Setup

We’ll go through your iPhone or iPad top to bottom and make it’s setup properly. We’ll install the latest iOS 14 or iPadOS 14 do all of your app updates and make sure it’s syncing with iCloud, Google, Dropbox or other cloud servers so your data is accessible from any of your devices.

Is your iPhone or iPad device locked or disabled? Using your Apple ID, we can help restore and update your device and get you back up and running fast.

We’ll help you get your new iPhone 12 mini, iPhone 12, iPhone 12 Pro, or iPhone 12 Pro Max completely set up.

Erasing your old device

When upgrading to new hardware, after we backup the data from your old phone, the old device has a liability to it because of your data that still resides on it. You don’t want your data just hanging out in recycle-land. So we’ll will make sure to erase your data and properly recycle it for you. If your old device has value, we’ll give you trade-in credit towards the purchase of your new hardware.

If you have an iPhone 6, iPhone 6s or iPhone 7, these phones are falling off the technology curve and value curve. We can help you erase and recycle them.

We’ll get your Apple TV setup, synced and show you how to just speak to Siri to get what you want when you want it.

tvOS Setup

When purchasing a new Apple TV, there are some things that need to be done to get it working correctly. We’ll go through and get your Apple TV all setup properly making all recommended Settings changes. We’ll get all your accounts added, including your Apple ID, TV Provider, YouTube, Netflix and more. We’ll add recommended apps and update the tvOS to the most current version. Once setup properly and connected to your other Apple devices, it will serve at your Home Hub, you’ll then be amazed at what it can do on demand to control your Smart Home.

Now that your Apple TV is all setup, let’s show you how to best use it. Apple TV has it’s own Eco system with it’s own App Store offering hundreds of thousands of apps from video entertainment to Music with lyrics you can sing along with, to all your recent photos on iCloud to gaming and so much more. We’ll show you how to get the most of the different Apps whether it’s Netflix, Prime Video or Music, or your cable TV provider.

You can also use it to see who’s at the front door or stream your church services because of COVID.

watchOS 7 Setup

Getting a new Apple Watch is exciting and informative at a glance. However if it’s not set up right you can’t take advantage of it’s magical capabilities. So, we’ll help you get your Apple Watch set up & synced correctly so that you can really utilize the many functions and features of the watchOS.

Wireless Router Setup

Getting your wi-fi router setup properly can increase performance and security to all who connect to it. We name your router properly, update the firmware, set up a 2.4-5GHz private and guest secure networks. We’ll make sure your wi-fi router(s) are placed in your home or office for optimal coverage. We can often evaluate if your Internet Service Provider is giving you optimal service for the best price.

Wireless Printer Setup

Let’s get your printer/scanner/fax set up on your network so that you can access it from any of your devices. We’ll make sure your devices have the right driver to access printer/scanner/fax. If you have a new printer, we’ll get your inks installed, test print quality, do a test scan and show you how to use it. Most of the new multifunction printers out there support AirPrint so that you can print from your iPad or iPhone.