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Technical Support at your fingertips

for macOS, iOS, iPadOS, tvOS, Windows and Android Operating systems

We’ve got your back on a consistent basis

Monthly Backup, Review & Support Subscription

Monthly maintenance

Monthly maintenance

Here is a wonderful monthly subscription tech support service to help ensure you’re backing up and avoid data loss on your Mac, iPhone or iPad all connected to your Apple ID. At that time we'll do a monthly system review. We will schedule a call once a month with you over the phone or Internet.

Remote Assistance

Remote Assistance

We are able to help you remotely and review your devices. We’ll check to make sure you’re backing up and syncing, that your OS is up to date, we’ll check to see if you’re running out of space on your devices or on the cloud. We’ll look for and remove unauthorized devices from your accounts.

Noting your questions

Noting your questions

Each month, you will write down questions you have about your Mac, iPhone, iPad, Apple TV or Apple Watch. We will connect on our scheduled monthly appointment date. We’ll answer every one of your questions. If there are things we notice, we’ll show you some tips, how to organize and some best practices.

Let’s get you subscribed.
First setup an account, and then a
day/time you want to connect.

Just $75 per mo. w/12-month agreement
Get started today! Learn more...
John

John and his family were using one Apple ID and they were getting unintended
text messages and mixed data on all of their devices

“For the first time in years, I feel like things are working the way they should. I’d recommend SmartHelp to anyone.”

John Ochwat, Ecommerce Content Researcher

Read more

We will support you, wherever you are

In-house

In-house

We invite you to start a support request and schedule an appointment to come in. We’ll answer every one of your questions and get you back up and running fast!

On-site

On-site

We also provide technical support at your location. This helps us get a clearer understanding of your technical environment and keeps your day running efficiently.

Remote

Remote

Sometimes it just does not work or it’s too difficult to schlep all of your computer equipment in to us. Most often we can help resolve your problem right over the Internet and/or phone.

Common support issues we can help you with

Forgot passcode

Forgot passcode

If your device locked and needs to restored, we can help you do that. It will be important that you know your Apple ID and Password and have access to the trusted phone number. We can then restore your latest backup and get your device setup properly.

Forgot Apple ID PW

Forgot Apple ID PW

If you have forgotten your Apple, Google, Yahoo or Microsoft ID password, it’s best to have access to your trusted phone number or answer security questions. If you don’t, we can help put your account into recovery mode.

Small Business

Apple security

Has my Apple ID account been hacked? In our 30-years of experience, iCloud services have never been broken into. However, we get calls from our customers saying... Read more

Turn on two-factor

Turn on two-factor

Two-factor authentication is an extra layer of security for your Apple ID designed to ensure that you're the only person who can access your account, even if someone knows your password. We can help you protect your accounts.

Account recovery

Account recovery

If you have changed your phone number and have no way to get verified, we can help you recover any of your accounts (Apple, Google, Microsoft, and others.

Recovering your data

Recovering your data

Lost photos, contacts or other data? We expert investigators. We’ll help you determine your last backup and sync point. If none, don’t worry, we also offer data recovery services.

Flashing question mark

Flashing question mark

This means that your Mac cannot find an eligible start up disk. Even if your system is not able to start up, we can often backup your data. Then we’ll erase and install a clean new macOS.

Printer/Scanner Setup

Printer/Scanner Setup

Let’s get your printer/scanner/fax set up on your wireless network so that you can access it from any of your devices. We’ll make sure your devices have the right driver to print, scan or fax.

Slow Internet speeds

Slow Internet speeds

We will analyze how much speed you’re paying for vs. what your getting. We’ll help you optimize your current connection and take a look at other Internet providers so you can maximum your speed. We’ll troubleshoot and resolve.

Updating my OS

Updating my OS

Are you behind in updates or stuck in the middle of an OS update? We can help you get that resolved and set it up the right way. Schedule an appointment today to send or bring in your device.

Spinning beach ball

Spinning beach ball

Are you constantly getting a spinning beach ball icon on your mouse? This most often means that your hard drive is dying.We’ll run diagnostics to find hardware problems. We can replace it with a new SSD drive so it has new life.

Get help to backup

Get help to backup

If you don’t have your device backing up on a regular daily basis, then now’s the time to get that working before you lose any data. We can help you backup all your data to the cloud or to a physical device like an external hard drive.

Smart Home Devices

Smart Home Devices

Are you looking to start automating your home processes and save energy costs? We can help you start replacing the thermostats, light switches, bulbs, shades and more.

Smart Home Setup

Smart Home Setup

Have any of your smart home devices stopped responding due to network changes or power interruptions. We can help you get them back online and answer any questions you have.

Smart Home Security

Smart Home Security

If you don’t know how to setup smart cameras, get them all working together so that you can see what’s going on at your house, we can help you do that.

Email management

Email management

Do you have more than 1000 emails in your inbox? We canhelp you (as a special project) get it cleared out. During the process we’ll help mark emails as junk or spam, we’ll unsubscribe you from unwanted email lists so your not bombarded with future unwanted emails. We can also help you create a good generic structure for saving future emails so that your saved email is organized. This can be done locally or remotely.

Once your email inbox is down to a managable size we will continue to help maintain your email by spending up to 30-minutes on it, once a monthly. We’ll save space on your server, your computer and save you time.

Schedule an appointment now
Photo management

Photo management

Do you have tons of picture files and folders of photos as well as multiple iPhoto or Photo Libraries on your computer? We can help you consolidate your photos (as a special project) into one Photos Library, get rid of duplicates and help you understand how best organize your photos moving forward. This can be done locally or remotely over the Internet.

Photo management can be difficult to keep up with since we all take so many pictures and videos. As maintenance once a month, we’ll spend up to 30-minutes helping you go through your photos to keep them organized which will free up space and your time.

Schedule an appointment now

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SmartHelp — Apple Consultant
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Fully managed Remote Business IT Support

Hardware Repair, Software Setup, Training & Support

Hardware planning

Hardware planning

We’ll start off by analyzing your current hardware and come up with a Solution Proposal based on your business needs so that we can help you achieve your goals.

Then we’ll put you on a purchase plan to keep your hardware technology up to date and on budget.

Network management

Network management

Putting together a solid, dependable and secure wired and wireless network is imperative to sustain growth. We’ll help make sure you can efficiently network and share files between all your devices no matter where you are.

Server Management

Server Management

The macOS has all kinds of ability to share files and services to Mac and PC clients as well as mobile users across your local network.

We can help you get a server setup based on your needs and what you want to share with your local and off site users. Then we can continue to manage the server for you.

Backup & Cloud Sync

Backup & Cloud Sync

Once your computers are properly networked and connected to the Internet, then we can setup automatic and wireless backups so that you don’t lose data.

We’ll help you get all of your devices syncing with the right accounts so that you have access to your data whether your in the office or on the road.

Smart Video Security

Smart Video Security

It’s important for business owners and managers to keep an eye and ear on the inner workings of their business. Now, with smart video/audio cameras connected to your secure network, strategically placed and accessible to your smart phone, monitoring is easier and more effective than ever. We’ll help you implement this cutting edge surveillance and teach you how to use it.

Software Maintenance

Software Maintenance

Keeping your software up-to-date keeps you safe and secure and enables you to take advantage of new features that make your daily work more efficient, saving you time money.

We’ll connect with your devices to make sure they are always up to date, working properly, with the expected data minus the hiccups.

“Fully managed” Business IT Support
for up to ten devices to start.

Just $1500 per mo. w/12-month agreement*
Get started today! Learn more...