As a Service Manager you will be in charge of building, training and leading a team of people. You will create a thriving culture and provide opportunities for your employees to learn and serve our customers to the best of their ability and better. You will be able to assess and find new ways to help your employees succeed and excited to come to work. Your team members will admire and respect you because you help them to be a better human being. Our desired candidate will have five years or more of this kind of experience as manager at an Apple or other major technology store
The Service Manager oversees, provides support for a variety of tasks at our store located in the Rogue Valley Mall - Medford, OR. The ideal candidate will posses a warm friendly personality, with a courteous and respectful demeanor. In this store’s fast-paced environment, you build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they are trained, get support or have their devices serviced both locally and over the Internet. This manager will have the ability to steer the service department portion of our ship which happens to be the heartbeat of our company and help us get to the destination in which the company is heading. In this role, you will protect and build upon our 5-star level of customer service with Apple Service Certification, a strong knowledge base of Apple products, services and protocols, good communication and follow up. You'll use your organization, communication skills and passion for technology to improve people's lives and put a smile on their face each day. This position will start as a salaried position and base pay of $60K ~ $80K annually, includes a full benefits package, stock and matching 401K plus cash bonuses for hitting performance goals.
Please submit a brief cover letter along with your resume (in a Pages, Word or PDF format) to firstname.lastname@example.org . Describe in your cover letter your personality, ethics and passion for Apple products and why you think you are our best candidate for hire. Please include your best headshot and three character references. You will be given careful consideration. If you are selected for an interview we will contact you. If it is determined that your skill set does not match the requirements for this position, we will notify you that the skill set did not meet the requirements.