Here’s your opportunity to be a Service Manager

Summary

As a Service Manager you will be in charge of building, training and leading a team of people. You will create a thriving culture and provide opportunities for your employees to learn and serve our customers to the best of their ability and better. You will be able to assess and find new ways to help your employees succeed and excited to come to work. Your team members will admire and respect you because you help them to be a better human being. Our desired candidate will have five years or more of this kind of experience as manager at an Apple or other major technology store

Description

The Service Manager oversees, provides support for a variety of tasks at our store located in the Rogue Valley Mall - Medford, OR. The ideal candidate will posses a warm friendly personality, with a courteous and respectful demeanor. In this store’s fast-paced environment, you build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they are trained, get support or have their devices serviced both locally and over the Internet. This manager will have the ability to steer the service department portion of our ship which happens to be the heartbeat of our company and help us get to the destination in which the company is heading. In this role, you will protect and build upon our 5-star level of customer service with Apple Service Certification, a strong knowledge base of Apple products, services and protocols, good communication and follow up. You'll use your organization, communication skills and passion for technology to improve people's lives and put a smile on their face each day. This position will start as a salaried position and base pay of $60K ~ $80K annually, includes a full benefits package, stock and matching 401K plus cash bonuses for hitting performance goals.

Essential Functions

• Get intimate with our unique selling proposition, the products and services we offer as a complete solution and learn our FileMaker Pro app.
• Focus on building your team while maintaining budget boundaries.
• Maintain a clean and organized service department. Look for way to streamline operations and increase profitability.
• Manage service employees, train and oversee service operations and provide problem solving support for employees and customers alike.
• Drive sales with Annual Service Agreements by scheduling events and meetings with schools and businesses locally and nationally.
• Review and be responsible for month-over-month service growth and reporting financials to Store Manager.
• Spanish speaking capabilities are a plus. We are not currently marketing to the Hispanic population and would like someone who can help us tap that market.

Requirements

• Five years or more of hands on experience managing 10 or more employees at an Apple or other major technology store.
• Have strong knowledge and maintain continued education of Apple products, services and protocols and Apple Service Certification.
• Proven ability to demonstrate 5-star customer experiences through team development.
• Attractive personality who has the ability to lead and inspire your team.
• Manage employee scheduling with strong time management skills.
• Detail-oriented, with strong emphasis on accuracy and confidentiality.
• Excellent interpersonal and communication skills (written and oral).
• Must pass a pre-employment and random drug screening test administered through Asante
• Must sign a confidentiality agreement
• Must sign a non-compete agreement for markets in which SmartHelp does business in.
• Must complete 40 hours of training in-house
• Read one book a month from our library of books to help you be successful in this position

Compensation

• We will be offering to the successful hire a salary of $60K ~ $80K annually depending on experience and proven leadership abilities.
• A full benefits package will be offered after a 90-day performance period evaluation and will include: Health Care & Vision, Dental Care, Wellness Plan, Holiday Pay, 401K Employer Matching, Rewards Program, Stock incentive program and Vacation Pay. Some candidates may qualify for immediate benefits.
• Relocation compensation bonus may be offered after 180-day performance period

Application Process

Please submit a brief cover letter along with your resume (in a Pages, Word or PDF format) to jobs@smarthelp.store . Describe in your cover letter your personality, ethics and passion for Apple products and why you think you are our best candidate for hire. Please include your best headshot and three character references. You will be given careful consideration. If you are selected for an interview we will contact you. If it is determined that your skill set does not match the requirements for this position, we will notify you that the skill set did not meet the requirements.